As part of providing a psychological service to you, Charles Lucas needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information as part of providing psychological services to you. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted.
At any stage you are entitled to access your personal information kept on file, subject to exceptions in the relevant legislation. Charles will discuss with you different possible forms of access.
All personal information gathered by Charles Lucas during the provision of the psychological service will remain confidential except when:
The cost of a consultation, usually around 50 minutes, is $150.00 which is payable at the end of the session. Medicare rebates are available if you have been referred by your GP and have a Mental Health Care Plan in place, and in these cases the rebate is $84.80 leaving a balance of $65.20. If payment is covered by a third party payer then the organisation will be billed separately. Charles Lucas uses Healthkit to manage the fees and this software, supported by the Federal Government, encrypts all information regarding credit card details so you can be assured of security in regard to this information and indeed, any other information you provide.
If, for some reason you need to cancel or postpone your appointment, please give at least 24 hours notice to enable Charles to activate the cancellation list or you may be charged the cost for the session.
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